Frequently Asked Questions
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Service FAQ’s
Carriage is FREE on all orders above £500. Any orders of £500 pound or less will incur a £16.00 carriage charge. Please note, all prices are net and will be subject to VAT.
Please contact our Enquiries Team
We are open from Monday - Friday from 07:30 - 17:00 excluding public holidays.
Product FAQ’s
An Interface Sealing Membrane has specific properties that make it suited to perform its primary function of creating a weather and airtight seal.
As well as the necessary features of resistance to water penetration, and a compliant Fire Classification, it is also very durable and flexible which enables it to cope with temperature expansion or contraction and building movement.
Our adhesives and primers are made to be very robust and have a long service life. As such, they are not easily broken down by cleaning chemicals.
The best way to remove dried or cured adhesives/primers is by mechanical means with a scraper or similar, using a suitable lubricant (not supplied by OBEX). Care should be taken not to damage any sensitive surfaces such as paintwork.
Once most of the residue has been removed, a solvent cleaner will help to further clean up the surface.
Protection film can be recycled in line with local authority regulations.
Empty paste adhesive foils, primer and contact adhesive tins are classified to EWC 15-01-10 - described as "packaging containing residues of or contaminated by hazardous substances".
Technical FAQ’s
The OBEX CORTEX Paste Adhesives can be applied from 5°C and rising. This applies to both air and surface.
You should allow for a minimum 50mm bond width on all non-porous surfaces such as window frames, SFS and other similar construction surfaces.
You should always allow for a minimum 100mm bond-width on all porous surfaces such as concrete, sheathing board or other similar construction surfaces.