Frequently Asked Questions
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Service FAQ's
Yes, we can provide a same-day delivery service on orders placed before 11:00. Please note that same-day deliveries will incur additional transport charges, which will be calculated on an individual basis.
Yes, we provide a comprehensive Silver FORS delivery service. Please note that special deliveries requiring this service will incur transport charges, which will be calculated on an individual basis.
Carriage is FREE on all orders above £500. Any orders of £500 pound or less will incur a £16.00 carriage charge. Please note, all prices are net and will be subject to VAT.
We offer a FREE installation training service - please click on the link below to enquire.
All orders placed before 15:00 are normally despatched on a next-working-day delivery service. This service does not apply to special order items.
Before 12:00 or Saturday deliveries are available by request at the point of order. They are subject to orders being placed before 15:00.
Please contact our Customer Service Team and request the documents required, which will be sent to you via email.
Please contact our Enquiries Team
Before 12:00 or Saturday deliveries are available by request at the point of order. Monday to Thursday - orders to be received by 3pm for next day delivery of available stock items. Friday – orders to be received by 2pm for next day delivery of available stock items.
Monday to Thursday - orders to be received by 3pm for next day delivery of available stock items. Friday – orders to be received by 2pm for next day delivery of available stock items. This service does not apply to special order items.
We are open from Monday - Friday from 07:30 - 17:00 excluding public holidays.
We offer a FREE installation training service - please click on the link below to enquire.
Product FAQ's
An Interface Sealing Membrane has specific properties that make it suited to perform its primary function of creating a weather and airtight seal.
As well as the necessary features of resistance to water penetration, and a compliant Fire Classification, it is also very durable and flexible which enables it to cope with temperature expansion or contraction and building movement.
Our adhesives and primers are made to be very robust and have a long service life. As such, they are not easily broken down by cleaning chemicals.
The best way to remove dried or cured adhesives/primers is by mechanical means with a scraper or similar, using a suitable lubricant (not supplied by OBEX). Care should be taken not to damage any sensitive surfaces such as paintwork.
Once most of the residue has been removed, a solvent cleaner will help to further clean up the surface.
Protection film can be recycled in line with local authority regulations.
Empty paste adhesive foils, primer and contact adhesive tins are classified to EWC 15-01-10 - described as "packaging containing residues of or contaminated by hazardous substances".
Yes, our products are approved by either BBA or KIWA.
Yes we do. Please use the link below to view our Class B solution.
Yes, CORTEX 0771FR is a Class B paste adhesive. This is used to bond the CORTEX 0500FR Class B Membrane, so that each product achieves Class B in its own right.
Yes, two actually.
CORTEX 0210FR is a Class A paste adhesive. This is used to bond the CORTEX 0200FR Class A Membrane, so that each product achieves Class A in its own right.
CORTEX 0771FR is a Class B paste adhesive. This is used to bond the CORTEX 0500FR Class B Membrane, so that each product achieves Class B in its own right.
Yes we do. Please use the link below to view our Class B solution.
Yes, our products are approved by either BBA or KIWA.
Technical FAQ's
The OBEX CORTEX Paste Adhesives can be applied from 5°C and rising. This applies to both air and surface.
You should always allow for a minimum 100mm bond-width on all porous surfaces such as concrete, sheathing board or other similar construction surfaces.
The minimum fire classification is Class B-s3,d0.
You should allow for a minimum 50mm bond width on all non-porous surfaces such as window frames, SFS and other similar construction surfaces.
You should allow for a minimum 50mm bond width on all non-porous surfaces such as window frames, SFS and other similar construction surfaces.
The minimum fire classification is Class B-s3,d0.
You should always allow for a minimum 100mm bond-width on all porous surfaces such as concrete, sheathing board or other similar construction surfaces.
Compliance FAQ's
As set out in Approved Document B Regulation 7, materials used in the construction of the external wall need to be fire-rated to Class A2-s1,d0 with some exemptions for Class B-s3,d0 for certain materials. Please see our Knowledge Centre Article for more information.
Yes, our products are approved by either BBA or KIWA.
Yes, our products are approved by either BBA or KIWA.
As set out in Approved Document B Regulation 7, materials used in the construction of the external wall need to be fire-rated to Class A2-s1,d0 with some exemptions for Class B-s3,d0 for certain materials. Please see our Knowledge Centre Article for more information.
Service FAQ’s
Yes, we can provide a same-day delivery service on orders placed before 11:00. Please note that same-day deliveries will incur additional transport charges, which will be calculated on an individual basis.
Yes, we provide a comprehensive Silver FORS delivery service. Please note that special deliveries requiring this service will incur transport charges, which will be calculated on an individual basis.
Carriage is FREE on all orders above £500. Any orders of £500 pound or less will incur a £16.00 carriage charge. Please note, all prices are net and will be subject to VAT.
We offer a FREE installation training service - please click on the link below to enquire.
All orders placed before 15:00 are normally despatched on a next-working-day delivery service. This service does not apply to special order items.
Before 12:00 or Saturday deliveries are available by request at the point of order. They are subject to orders being placed before 15:00.
Please contact our Customer Service Team and request the documents required, which will be sent to you via email.
Please contact our Enquiries Team
Before 12:00 or Saturday deliveries are available by request at the point of order. Monday to Thursday - orders to be received by 3pm for next day delivery of available stock items. Friday – orders to be received by 2pm for next day delivery of available stock items.
Monday to Thursday - orders to be received by 3pm for next day delivery of available stock items. Friday – orders to be received by 2pm for next day delivery of available stock items. This service does not apply to special order items.
We are open from Monday - Friday from 07:30 - 17:00 excluding public holidays.
We offer a FREE installation training service - please click on the link below to enquire.
Product FAQ’s
An Interface Sealing Membrane has specific properties that make it suited to perform its primary function of creating a weather and airtight seal.
As well as the necessary features of resistance to water penetration, and a compliant Fire Classification, it is also very durable and flexible which enables it to cope with temperature expansion or contraction and building movement.
Our adhesives and primers are made to be very robust and have a long service life. As such, they are not easily broken down by cleaning chemicals.
The best way to remove dried or cured adhesives/primers is by mechanical means with a scraper or similar, using a suitable lubricant (not supplied by OBEX). Care should be taken not to damage any sensitive surfaces such as paintwork.
Once most of the residue has been removed, a solvent cleaner will help to further clean up the surface.
Protection film can be recycled in line with local authority regulations.
Empty paste adhesive foils, primer and contact adhesive tins are classified to EWC 15-01-10 - described as "packaging containing residues of or contaminated by hazardous substances".
Yes, our products are approved by either BBA or KIWA.
Yes we do. Please use the link below to view our Class B solution.
Yes, CORTEX 0771FR is a Class B paste adhesive. This is used to bond the CORTEX 0500FR Class B Membrane, so that each product achieves Class B in its own right.
Yes, two actually.
CORTEX 0210FR is a Class A paste adhesive. This is used to bond the CORTEX 0200FR Class A Membrane, so that each product achieves Class A in its own right.
CORTEX 0771FR is a Class B paste adhesive. This is used to bond the CORTEX 0500FR Class B Membrane, so that each product achieves Class B in its own right.
Yes we do. Please use the link below to view our Class B solution.
Yes, our products are approved by either BBA or KIWA.
Technical FAQ’s
The OBEX CORTEX Paste Adhesives can be applied from 5°C and rising. This applies to both air and surface.
You should always allow for a minimum 100mm bond-width on all porous surfaces such as concrete, sheathing board or other similar construction surfaces.
The minimum fire classification is Class B-s3,d0.
You should allow for a minimum 50mm bond width on all non-porous surfaces such as window frames, SFS and other similar construction surfaces.
You should allow for a minimum 50mm bond width on all non-porous surfaces such as window frames, SFS and other similar construction surfaces.
The minimum fire classification is Class B-s3,d0.
You should always allow for a minimum 100mm bond-width on all porous surfaces such as concrete, sheathing board or other similar construction surfaces.
Compliance FAQ’s
As set out in Approved Document B Regulation 7, materials used in the construction of the external wall need to be fire-rated to Class A2-s1,d0 with some exemptions for Class B-s3,d0 for certain materials. Please see our Knowledge Centre Article for more information.
Yes, our products are approved by either BBA or KIWA.
Yes, our products are approved by either BBA or KIWA.
As set out in Approved Document B Regulation 7, materials used in the construction of the external wall need to be fire-rated to Class A2-s1,d0 with some exemptions for Class B-s3,d0 for certain materials. Please see our Knowledge Centre Article for more information.